Privacy Policy

At w71, we take your privacy seriously. This Privacy Policy explains how we collect, process, store, and protect personal information when you use our online casino and sports betting services. By accessing or using the w71 platform, you agree to the practices described in this document.

This policy applies to all users located in Bangladesh and any other jurisdiction where w71 operates. We are committed to maintaining the confidentiality of your personal data and ensuring it is handled responsibly at all times. Our services are intended solely for adults aged 21 and above.

1. Information We Collect

When you register and use the w71 platform, we may collect the following categories of personal information to provide, maintain, and improve our services:

• Identity information — full name, date of birth, and copies of government-issued identification documents where required for KYC verification.
• Contact information — email address, mobile phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet).
• Financial information — mobile banking account references (such as bKash, Nagad, Rocket, Upay), deposit and withdrawal transaction records, and account balance history.
• Technical and usage data — IP address, device type, operating system, browser type, referring URLs, pages visited, time spent on the platform, and betting or gaming activity logs.
• Communications data — records of your messages, live chat transcripts, email correspondence, and customer support interactions with the w71 team.

We do not knowingly collect sensitive personal data beyond what is required for account verification and regulatory compliance. All data collection is proportionate to the service being delivered.

2. How We Use Your Information

w71 uses the personal information we collect for the following specific purposes:

• Account management — creating, verifying, and maintaining your player account securely on the w71 platform.
• Transaction processing — handling your bKash, Nagad, Rocket, or Upay deposits and withdrawals accurately and in a timely manner.
• Customer support — responding to your queries, complaints, and requests through our support channels in a timely and effective manner.
• Fraud prevention and security — detecting and investigating suspicious activity, preventing unauthorised access, and protecting the integrity of the platform.
• Regulatory compliance — meeting anti-money laundering (AML) obligations and any other applicable legal or compliance requirements.
• Service improvement and personalisation — analysing gameplay behaviour to improve our game offerings, promotions, and overall user experience for players across Bangladesh.

3. Sharing of Your Information

w71 does not sell, rent, or trade your personal information. We may share data only in the following strictly limited circumstances:

• Authorised service providers — trusted third-party vendors (including payment processors, identity verification services, and cloud hosting providers) who are contractually bound to protect your data and may only use it to deliver services on our behalf.
• Legal and regulatory authorities — when required by applicable law, court order, or a legitimate request from a government authority or law enforcement body.
• Business transfers — in the event of a merger, acquisition, or sale of all or part of the w71 business, user data may be transferred to the acquiring entity, subject to equivalent privacy protections.

In all cases, we require that third parties receiving your data maintain confidentiality standards that are at least equivalent to our own. We do not permit third parties to use your personal data for their own direct marketing without your explicit consent.

4. Cookies and Tracking Technologies

w71 uses cookies and similar tracking technologies to operate and improve our platform. Cookies are small data files stored on your device that help us remember your preferences, maintain your session, and analyse how different areas of the site are used. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You can control or disable cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of the w71 platform, including your ability to log in and access your account. We do not use cookies to track your activity on third-party websites.

5. Data Security

The security of your personal data is a top priority at w71. We implement a range of technical and organisational security measures designed to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, secure server environments, restricted access controls for internal staff, and regular security assessments of our infrastructure.

While we make every reasonable effort to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure. In the unlikely event of a data breach that affects your rights and freedoms, we will notify affected users promptly in accordance with applicable requirements.

6. Data Retention

We retain your personal information for as long as your account remains active or as necessary to provide you with our services. Following account closure, we may retain certain data for a period required to meet legal, regulatory, or compliance obligations — for example, financial transaction records may be kept for a statutory period as required under applicable law. Once data is no longer required, we securely delete or anonymise it in accordance with our internal data retention schedule.

7. Your Rights

As a user of the w71 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the email address provided in the Contact section below.

• Right of access — you may request a copy of the personal data we hold about you at any time.
• Right of rectification — if any of your personal data is inaccurate or incomplete, you have the right to request its correction.
• Right of erasure — in certain circumstances, you may request the deletion of your personal data, subject to any overriding legal obligations we may have to retain it.
• Right to restrict processing — you may ask us to limit the way we use your data in certain situations, for example while a dispute is being resolved.
• Right to withdraw consent — where we rely on your consent to process your data (for example for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We aim to respond to all data rights requests within a reasonable timeframe. Verification of your identity may be required before we can process your request.

8. Third-Party Payment Providers

To facilitate deposits and withdrawals, w71 works with third-party payment service providers including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you initiate a transaction, relevant payment data is shared with the applicable provider solely for the purpose of completing that transaction. Each provider operates under its own privacy policy and terms of service.

We recommend that players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other cities across Bangladesh review the privacy terms of their preferred payment provider. w71 is not responsible for the data handling practices of independent third-party payment processors.

9. Protection of Minors

w71 is strictly an adult-only platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect, process, or store any personal information from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will delete that data immediately. If you believe that a minor has provided us with personal information, please contact our support team without delay.

10. Changes to This Privacy Policy

w71 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the 'Last Updated' date shown at the top of this page and, where appropriate, notify registered users via the email address associated with their account.

Your continued use of the w71 platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way w71 handles your personal data, our support team is available to assist you. We are committed to resolving any privacy-related issues promptly and transparently.

Email us at: [email protected]